Refund & Warranty Policy

1. Digital Service Warranty

Pintar Kids provides a 24/7 digital service stability guarantee. We guarantee that all purchased premium activation codes will instantly unlock all children's educational games and parent dashboard access upon activation on the platform.

2. Refund Policy

Since pintarkids.fun sells instant-redeem digital licenses that are fully accessible immediately upon activation, we do not offer refunds or transaction cancellations for activation codes that have been successfully redeemed.

3. License Replacement Warranty

If the activation code you purchased encounters technical issues (error, cannot be activated, or fails to unlock features), we offer a free **Replacement Warranty** under the following conditions:

• Submit the support claim within 30 days of the purchase transaction.
• Provide your official proof of purchase and a screenshot of the error page/issue.
• The replacement code will be sent to your email instantly after technical verification.

4. How to Submit a Claim

Submitting a support claim is simple: just email your purchase receipt and details of the technical issue to our official support email at support@pintarkids.fun. Our team will review and respond to your ticket within 24 business hours.

5. Warranty Exclusions

Replacement warranty does not apply if issues are caused by user negligence, such as sharing premium activation codes publicly or with multiple unauthorized parties, or losing parent PIN credentials due to personal neglect.